1. Scope
This Privacy Policy explains how LightXtreme VPN ("we") handles information when you use our website, apps and VPN service. By using the service you acknowledge this policy.
2. What We Never Collect
We follow a strict no-activity-logs policy. We do not record the sites or content you access, traffic origin or destination, DNS queries, or the real IP address you connect from.
3. What We Collect
- Account data: your email and a securely hashed password.
- Subscription data: plan, expiry date and order number. Payments are handled by third-party processors; we never store full card details.
- Anonymous diagnostics: crash reports and aggregated connection success rates, used only to improve the service and can be turned off in settings.
4. How We Use Information
Only to provide and maintain the service, process orders and refunds, answer support requests, prevent fraud and abuse, and send essential account notices.
5. Sharing
We never sell personal information. We share the minimum necessary with contractually bound providers for payments and email delivery, or when legally compelled.
6. Cookies
Our website uses only the cookies needed for basic functionality and visit statistics. You can clear or block them in your browser at any time.
7. Security & Retention
Data is protected with encryption in transit and access controls. After account deletion, personal data is erased within 30 days except order records we must keep by law.
8. Your Rights
You may access, correct, export or delete your account data at any time by contacting privacy@shanliansource.com.cn.
9. Children
The service is not directed to anyone under 16 and we do not knowingly collect their data.
10. Changes
We will announce material changes prominently on the website or by email.